Key Features
 Unused points carried over
on contract renewal
&
To Help Budgets
Points can also be used to buy
any product or service
other than support


Innovation Through
Experience

 

                     SERVICE
         
                DELIVERY
                      MODEL

flexiPoints -
Transam’s unique approach to support

flexiPoints Support is the points-based IT support service..

Unlike traditional fixed price contracts, it offers the benefit of a value-for-money contract with access to our wide pool of expertise, ensuring that you only pay for the support that you need. Designed to assist IT professionals, flexiPoints Support can cover a wide range of services:

Technical Support

System Engineering

IT Consultancy

  • Corrective and preventative maintenance

  • Desktop software fault diagnosis

  • Software selection – evaluation and procurement of new software

  • Call Logging, problem definition and resolution

  • Server hardware and desktop builds

  • Health Checks to identify and address system issues

  • Telephone and Email support

  • Server and network racking

  • Implementation services – for new systems or integrate existing systems or install updates and patches

  • Remote, on-line support

  • Asset management

  • On-site support

 

  • System Configuration Documentation

  • Help desk supplementary cover

 

  • Ad-hoc training

flexiPoints Support covers a broad range of operating systems, platforms and applications, for more information please call us on 020 7837 4050 or email services@transam.co.uk.

How flexiPoints works
  • With a flexiPoints contract you purchase points in packs of 200, 500 or 1000 or whatever suits you. Unused points are carried over upon contract renewal.
  • We agree which systems you would like us to support. Any time you require assistance, just contact us.
  • Points are used as your nominated contacts utilise our services.
  • We offer a remote support service through secure access to your systems using a dedicated VPN link or a dial-back RAS connection. Direct access allows us to see the symptoms of your technical problem and permits quicker fault resolution. For serious issues we can arrange an onsite visit.
  • Using our fault-logging and tracking system our engineers log all support calls and set to work until your problem is closed, keeping you informed throughout. We assign priority to all business critical support calls.
Key features over traditional support contracts
  • Unused points are carried over on contract renewal
  • If you are out of credit before your contract expires you simply purchase more credit, effective immediately
  • It can be used for services other than support – including preventative maintenance and Health Checks, reducing your chance of downtime and need for emergency support
Professional monitoring keeps you informed

To keep it simple, we invoice you in advance for the annual service and at the end of each month for any additional points purchased or expenses incurred. Your account manager will regularly review with you any issues you might have, points used and future requirements. We provide regular reports outlining the points used and remaining as and a summary of calls raised.

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